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Return, Exchange, Repairs & Resizing Policy

If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions. Please note, the following features are not available for customers outside India.

30 Days Exchange Policy

  • Return the product, except gold coin, to the company within 30 days from the date of delivery of the product, under the 30 days exchange policy and buy any new product of your choice.
  • The amount of the product being exchanged should not exceed Rs.1,00,000/- in case of Jewelry and Rs.5,00,000/- in case of Solitaires.
  • Silver Jewelry products cannot be exchanged.
  • Customized Jewelry which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for 30 days exchange
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any items that show signs of wear or have been altered, resized (by a jeweler other than the company), or damaged cannot be accepted for 30 days exchange.
  • You will receive complimentary return shipping for all eligible products within the 30 Day Exchange policy.
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 30 Day Exchange period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire/jewelry to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • The exchange amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product.
  • In case of a refund on a 30 days exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s account within 10 days of receipt of product.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

30 Days Money Back Policy

  • Return the product, except gold coin, to the company within 30 days from the date of delivery of the product, under the 30 days money back policy and get a refund.
  • The amount of the product being returned should not exceed Rs.1,00,000/- in case of Jewelry and Rs.5,00,000/- in case of Solitaires.
  • Customized Jewelry which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for 30 days money back.
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any items that show signs of wear or have been altered, resized (by a jeweler other than the company), or damaged cannot be accepted for 30 days money back.
  • You will receive complimentary return shipping for all eligible products within the 30 Day Money Back policy.
  • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all exchange within the 30 Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the jewelry/solitaire to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • The money back amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case of a refund on a 30 days money back policy, payment of the refund amount shall be done by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product. If the mode of payment is through online debit/credit cards/net banking, the refund will be processed by reversal of the previous transaction.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

Lifetime Exchange Policy:

  • Return any product to the company after 30 days under the lifetime exchange policy and buy any new product of your choice.
  • Solitaire diamonds shall be exchanged at 90% of prevailing market value, subject to a limit of Rs.10,00,000/-
  • Jewelry products made of studded diamonds shall be exchanged at 80% of prevailing market value.
  • Jewelry products made only of gem stones shall be exchanged at 70% of prevailing market value.
  • Plain gold jewelry and gold coins shall be exchanged at the prevailing gold rate.
  • Silver Jewelry products cannot be exchanged.
  • The prevailing market value will be determined by the company.
  • Product should be accompanied with Original Product Certificate. Submission of Invoice shall be optional for all Exchange under the Lifetime Exchange Policy.
  • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • In case of a refund on a lifetime exchange, payment of the balance refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the valuation of the old product.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • The company reserves the right to change the lifetime exchange amount of the product based on the Quality Inspection.
  • Return of Customized jewelry will be dealt by the company on a case to case basis.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

Buy-Back Policy:

  • Return any product, except jewelry, to the company after 30 days under the buy-back policy and get a refund.
  • Solitaire diamonds shall be bought back at 80% of prevailing market value, subject to a limit of Rs.10,00,000/-
  • For solitaire diamonds over Rs.10, 00,000/- you can set your price for the solitaire and list the solitaire on our website at your offer price for a nominal service charge.
  • Gold coins shall be bought back at the prevailing gold rate.
  • Solitaire mount bought from the company shall be bought back at prices determined as follows:
    • Plain gold mount – At prevailing gold rate.
    • Studded mount - 60% of the product's prevailing market value.
  • The prevailing market value will be determined by the company.
  • Product should be accompanied with Original Product Certificate. Submission of Invoice shall be optional for all Exchange under the Buy-Back Policy.
  • In case the customer cannot produce the original certificate, the company will send the diamond to the Lab for recertification. The shipping and certification cost shall be borne by the customer.
  • For all Buy-Back transactions, Value Added Tax at the applicable rate shall be collected from the Buy-Back value. The prevailing rate is 1%.
  • In case of a refund on a buy-back, payment of the refund amount shall be made by way of an online bank transfer to the customer’s bank account within 10 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
  • In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • The company reserves the right to change the buy-back amount of the product based on the Quality Inspection. Any item returned showing signs of wear or engraved, altered, resized (by anyone / entity other than the company) or damaged in any other manner shall not be accepted for return.
  • Shipping charges under the Buy-Back policy shall be borne by the customer.
  • Return of Customized jewelry will be dealt by the company on a case to case basis.
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

Repairs & Resizing

  • In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In case of a refund, the payment of the balance refund amount shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.
  • Shipping charges under the Repairs & Resizing policy shall be borne by the customer
  • This feature is not available for International Orders (Orders that will be shipped abroad from India)

The company reserves the right to change the terms and conditions listed above at any time.

If you would like to return or exchange anything to us: Please contact our Gemsvidhi Customer Service via email info@gemsvidhi.com or call us at +91 9599 04 3667 ext 5.Our helpful and experienced team will help you deal with your request promptly.